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      If you did not pay because you do not have a Paypal account or saw an interface in Italian, which you do not speak, don’t worry, having a Paypal account or speaking Italian is not required to proceed to payment. As the Paypal interface is a bit confusing, the explanations and images below should help you. Feel free to let us know if you meet any issue!

      Issue A:  “I tried joining via PayPal but it was all in Italian and unfortunately my Italian isn’t good yet. “

      We’re currently trying to force English as a default language on the checkout page but Paypal is not very collaborative. In the mean time, there is a simple thing you can do to set the language to English when you’re on the checkout page: at the bottom of the page, look for the “Italiano” link, click on it and select “English” in the drop down. Then your page should display in English

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      Issue B: ” I do not have a Paypal account how can I pay?”

      Good news: you do not need a Paypal account to pay. It’s enough to have debit or credit card and to use the “Pay by card” button.

      Donation Failed - Venezia Autentica | Discover and Support the Authentic Venice - We're sorry, there was a problem and the transaction failed to process. Please try again or contact site support.

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